Mernov adopts Neccton’s mentor solution
Mernov has adopted Neccton’s mentor software to fulfil both its Responsible Gambling, and Anti-Money Laundering requirements.
The company, part of one of the gambling industry’s big hitters in the Gauselmann Group, owns two of Germany’s top online gaming brands JackpotPiraten.de and BingBong.de, and was the first company to be granted a licence for online virtual slots in Germany.
Germany only recently allowed online gambling for its citizens, with the law changing in summer 2021, and regulations remain stringent for operators – but that has not stopped Mernov’s success story. And now the company has teamed up with Neccton, its players can be assured of the ultimate protection while they enjoy their slot and casino play.
German online gambling operators must employ a maximum €1000 monthly deposit limit, and also use an academic algorithm to identify problem gambling – which made Neccton’s mentor the obvious choice.
mentor tracks possible problematic gambling behaviour using real-time data analysis and works to help both players and operators to identify potential issues early. The tool recognises triggers such as a significant increase in deposit frequency, and alerts the operator and directly contacts the player, helping the end user make better-informed decisions. mentor also includes modules for Fraud and a CRM so Neccton’s customers can solve many issues with a single supplier.
Dr Michael Auer, Neccton director and head of development, said: “We started our research in gambling 15 years ago and have published dozens of academic studies in the area of player tracking and responsible gaming.”
“We have shown that players who gamble responsibly are more loyal, and their customer lifetime is significantly longer. We are proud to assist millions of players across brands around the world – and to add Germany’s first regulated big brands to this roster is very special for us.”
Florian Werner, managing director of Mernov Betriebsgesellschaft mbH, added: “Our goal is not only to offer our customers a legal, but above all safe online gaming experience. That’s why we responsible gaming is at the core of our business and we work with the market leader.”