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Virtual assistants to the rescue

“Don’t gamble on customer service – use AI to keep the human touch”. So says Dom Wolf, VP at AI firm EBO.ai. Artificial Intelligence (AI) is changing the world we live in; whether it’s driverless cars or chatting with Alexa, new…
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Getting to know: Vigen Badalyan

GIO gets cosy with BetConstruct’s CEO & Founder. GIO: Can you tell us a little about your background in igaming? VB: BetConstruct’s global supply business has its roots in bookmaking. Our first steps in igaming - with a…
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Millennials: The Digital Natives

Gaming or gambling: operators should react now. So says Nigel Clark, global general manager, Global Identity Verification at GBG. Millennials have been blamed for the deaths of everything from cereal and napkins to motorcycles and…
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Online Slots Expert

We live in a digital age, when it’s just as easy to have a video call with someone in Australia as it is to chat to the person living over the road from you. While this offers massive advantages, particularly in the field on online slots…
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The SCOR dilemma

David Wylie, Director of LendingMetrics, argues that the existing SCOR restrictions are preventing gambling operators from complying with affordability obligations - but there is an alternative. Gambling is now a large and obvious…
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