Features

“Don’t gamble on customer service – use AI to keep the human touch”. So says Dom Wolf, VP at AI firm EBO.ai. Artificial Intelligence (AI) is changing the world we live in; whether it’s driverless cars or chatting with Alexa, new…
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GIO sat down to find out more about leading igaming software provider Digitain’s CCO, Suren Khachatryan. GIO: What was your life before igaming? SK: Having graduated in Commerce and Business Administration from the University of…
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At a time when traditional businesses are struggling to keep pace with an ‘invisible’ customer, the online gaming industry is faring better than most. But the industry can’t rest on its laurels. So says Hadrian Sammut, Chief Officer…
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GIO gets cosy with BetConstruct’s CEO & Founder. GIO: Can you tell us a little about your background in igaming? VB: BetConstruct’s global supply business has its roots in bookmaking. Our first steps in igaming - with a…
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Gaming or gambling: operators should react now. So says Nigel Clark, global general manager, Global Identity Verification at GBG. Millennials have been blamed for the deaths of everything from cereal and napkins to motorcycles and…
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Martin Lycka - Director of Regulatory Affairs, GVC Holdings/Ladbrokes Coral - explains how gaming operators should prepare for SCA. Strong Customer Authentication (SCA) has been causing a stir in the business world for the best part…
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James Ashton, head of content at FindMyUKCasino.com, says that online slot developers are now setting the standard for the entire industry to follow. Not that long ago, online casino game lobbies were packed full of titles from…
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We live in a digital age, when it’s just as easy to have a video call with someone in Australia as it is to chat to the person living over the road from you. While this offers massive advantages, particularly in the field on online slots…
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David Wylie, Director of LendingMetrics, argues that the existing SCOR restrictions are preventing gambling operators from complying with affordability obligations - but there is an alternative. Gambling is now a large and obvious…
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